2018 YOY Growth Sales Award Winner
When Felix Duarte transitioned into a career as a title representative, he did so with the complete support and encouragement of his brothers, who were already established within the industry. Older brother Joe, currently Assistant County manager with Ticor Title, and Tomas had built a thriving business network within Orange County. A graduate of the University of Southern California with a Doctorate degree in Physical Therapy, Felix looked forward to the opportunity to explore new professional challenges and to help expand the family’s title business. As Team Duarte, Tomas and Felix now boast nearly 20 years’ combined title experience, offering service that is relationship-driven and highly individualized to meet the unique needs of every client with whom they work.
Team Duarte utilizes a well-balanced approach to business. With a background in sales and a personable nature, Tomas is known for his ability to build relationships among colleagues and clients alike. “He’s someone who brings people together,” remarks Felix. “Tomas is naturally outgoing and can relate to a range of personality types. He’s very dedicated to his work, and to helping to facilitate a successful transaction.” Detail-oriented and systematic, Felix keeps his team – and their clients – up to date on industry changes and issues. Together the team is a cohesive group that remains focused on providing exceptional customer service to their large base of clients.
“As brothers and business partners, Tomas and I support each other in every way that we can, which results in a better experience for our clients,” states Felix, “Our business is shared, and we are in constant communication with each other to ensure that we are on top of every transaction in which we are involved.”
“A proactive approach is the key to success. The title industry is interesting,” says Tomas, “Relationships drive the business, but if a representative isn’t detail-oriented, client satisfaction can suffer. We follow every order, from opening to close of escrow, and provide our clients with ongoing feedback throughout the process.”
They are proud to continue their careers with Ticor Title, and Tomas and Felix assert that the company allows them to offer a level of service and a wealth of resources that is unmatched within the industry. “We expect our customers to have a top-notch experience every time they are in contact with our office,” says Felix, “From our customer service team to the title unit group, we want every client to feel like he or she received great service and was treated with respect and care.”