For Ticor Title representatives Chris and Sal Shandra, real estate is more than just a business; it’s a family affair. The mother/son team hails from a background in the industry, and they are in tune with the unique needs of agents and their clientele.
“Because our family has been involved in real estate through generations, we have a good understanding of what it takes to help navigate a challenging transaction,” observes Chris. “Our experience and our team approach allow us to act as a liaison between all parties in a transaction. We stay on top of details, allowing our agents to handle the business that they do best.”
Her move into the title industry, says Chris, came after growing up watching her father, an area real estate broker, and her mother, a licensed sales agent. “It was natural for me to go into some aspect of the business,” she recalls. A structured environment that worked well with her family attracted her interest, and she soon found that she reveled in the opportunity to cultivate relationships with other real estate professionals and become an extended member of their teams…and their successes. “I really enjoy the opportunity to identify solutions to the challenges that agents face,” she explains. “With strong communication skills and an entrepreneurial approach to business, I am a problem solver and a resource of information for my customers.”
Though it seemed inevitable that Sal would follow suit into a real estate-related profession, he opted to pursue other interests before committing to a full-time career in title. While in high school and during his time at California State University, Dominguez Hills, where he majored in Digital Media Communications, he worked part-time in the business. “There was a lot of gopher work,” he recalls. “From copying forms and basic customer service, I eventually moved into an assistant position before becoming a title representative.” Like his mother, Sal describes the move as a natural and seamless transition. “I feel like I’ve been working with agents whom I have known my entire life,” he notes.
Years in the business have allowed Chris and Sal to develop an uncanny synergy that translates into smoother transactions for their customers. “Professionally, we know each other so well,” observes Chris. “Sal and I have an excellent sense of what needs to be done and how we’ll tackle each task. It’s an efficient and effective process.”
Chris and Sal are highly adept at assisting their clients in navigating through a range of title issues, including those associated with REO and foreclosure properties. “We understand the complexities involved in these types of sales,” Sal states. In fact, the team encourages real estate professionals to start the title process immediately on short sale listings. “There is no charge until escrow closes, and having a clear title report is an integral component of a successful transaction,” notes Sal.
In addition to their exceptional customer service, the members of The Shandra Team offer their customers the benefit of working with Ticor Title, a division of Fidelity National Financial, the nation’s largest real estate service provider. With title offices in every state in the United States and an international presence, Ticor Title has earned a solid reputation as a company that is secure and sound. Technologically, The Shandra Team and Ticor Title are at the cutting edge of the latest tools and programs. The firm’s “TicorAgent,” is a popular new program available to real estate agents, conveniently delivering nearly 40 real estate calculations onto a professional’s Palm device. Additional services offered through Ticor Title include “iTrakker,” an online documentation and 24/7 customer service program that can be used to fill in documents and contracts.
Chris and Sal note that, after their combined decades in the title field, they are still enthusiastic about their work and the relationships they continue to develop. “With an extended network of professionals and vendors who offer ancillary services, we are proud to act as resources for our clientele,” Sal states. “Our team is dedicated to helping real estate professionals move in the right direction. We have seen agents move from new licensees to accomplished top producers. We understand how they market themselves, and how they surround themselves with like-minded individuals. We appreciate the opportunity to be a part of their success.”